Privacy Policy

1. Personal Information We Collect

When you interact with our store, we collect information necessary to fulfill your orders and improve your shopping experience:

• Order Information: When you purchase or attempt to purchase an item, we collect details including your full name, billing address, shipping address, payment information (including credit card numbers, payment processor identifiers), email address, and phone number.
• Device & Analytics Data: When you access our website, we automatically collect details about your device, web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect data about individual web pages or products viewed, referral sites, and interactions with the site.
• Customer Support Data: Information provided when communicating with our customer service team, including email correspondence and transaction history.

2. How We Collect Your Data

We collect personal information directly from you and automatically via technology:

• Direct Interactions: Forms completed on our website during checkout, account registration, newsletter sign-ups, or support requests.
• Cookies & Tracking Technologies: We use cookies, log files, web beacons, and pixels to collect device and usage data. You can manage or block cookies through your browser settings, though some website functionality may be affected.

3. How We Use Your Information

We use your personal information for primary business purposes, including:

• Fulfilling and managing orders, payment processing, shipping via carriers (e.g., Australia Post), and providing invoices/order confirmations.
• Screening orders for potential risk or fraud to protect our platform and customers.
• Providing customer support and responding to product inquiries or warranty claims.
• Communicating updates, promotional offers, and marketing communications (where explicit consent has been provided, or as permitted under the Spam Act 2003).
• Optimizing site performance, internal analytics, and improving overall user experience.

4. Disclosure of Personal Information

We share your personal information with third-party service providers who assist us in operating our business:

• Shopify: Our online store is hosted on Shopify Inc. Your data is stored through Shopify's data storage, databases, and general applications on secure servers.
• Fulfillment & Freight Carriers: Necessary delivery details (name, shipping address, phone number) are provided to logistics partners, including Australia Post, to facilitate dispatch and delivery.
• Payment Processors: Transaction details are processed securely via encrypted third-party payment gateways. We do not store complete, unencrypted credit card numbers on our local servers.
• Legal Compliance: We may disclose personal information to comply with applicable laws, respond to court orders, search warrants, or enforceable governmental requests.

5. Data Security & Storage

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Electronic data handled via Shopify and integrated partners is transmitted using Secure Sockets Layer (SSL) encryption and stored under industry-standard PCI-DSS requirements.

While we take all reasonable precautions, no data transmission over the Internet can be guaranteed as 100% secure. You acknowledge that you provide personal information at your own risk.

6. Direct Marketing & Opt-Out

We may send you marketing communications regarding product drops, sales, or updates if you have opted in. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us directly.

7. Access, Correction, and Your Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To exercise these rights, please submit a written request to our Privacy Officer at sneakerheat@gmail.com. We may require proof of identity before processing your request.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our operational practices or legal obligations. Updated versions will be posted on this page with an updated "Last Updated" timestamp.

9. Contact Us & Complaints

If you have questions, concerns, or wish to lodge a complaint regarding our privacy practices, please contact us at:

Sneaker Heat

Email: support@sneakerheat.com.au

If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.