1. Domestic Shipping Rates & Coverage

At Sneaker Heat, we offer complimentary standard delivery on every domestic order shipped within Australia. All Australian orders are dispatched securely via Australia Post.

• Standard Domestic Shipping: FREE for all orders nationwide (no minimum spend required).
• Delivery Coverage: We deliver to all standard residential and business addresses, PO Boxes, and Parcel Lockers across Australia.

2. Processing & Dispatch Timelines

Orders are processed and packed Monday through Friday, excluding Victorian and Australian national public holidays.

• Standard Fulfillment: Orders are dispatched within 1–2 business days following payment verification.
• Verification Delays: Orders requiring additional identity or anti-fraud verification may experience slight dispatch holds.

3. Estimated Delivery Times

Estimated transit times are calculated after the parcel leaves our fulfillment centre and is scanned into the Australia Post network:

• Standard Metro Delivery: 2 – 5 business days
• Regional & Rural Delivery: 4 – 8 business days

Note: Delivery timeframes are estimates provided by Australia Post. Sneaker Heat cannot guarantee exact arrival dates and is not liable for carrier network delays caused by peak seasonal volumes, severe weather events, or postal outages.

4. Order Tracking & Proof of Delivery

Once your order has been dispatched, you will automatically receive a tracking confirmation email containing your Australia Post tracking number.

• Signature on Delivery: To protect high-value releases, all orders are shipped with Signature Required on Delivery.
• Unattended Delivery / Authority to Leave: If you elect to alter delivery preferences via the Australia Post portal (e.g., granting "Authority to Leave" or requesting safe drop), Sneaker Heat waives all responsibility for missing, lost, or stolen parcels once marked delivered by the carrier.

5. Address Accuracy & Failed Deliveries

It is the customer's sole responsibility to ensure that all shipping address fields provided at checkout are correct and complete.

• Incorrect Addresses: Sneaker Heat is not responsible for packages delivered to incorrect addresses supplied by the buyer.
• Returned to Sender (RTS): If a parcel is returned to our warehouse due to an incorrect address, failed collection from an Australia Post outlet, or customer refusal, the customer will incur a re-shipping fee to re-dispatch the item.

6. Lost, Stolen, or Damaged Packages

All items undergo strict quality control checks prior to dispatch.

• Damaged in Transit: If your shipping container arrives visibly damaged, please photograph the external box and contents immediately and contact us within 48 hours of delivery.
• Lost in Transit: If your tracking details show no scans for over 7 business days past the estimated delivery window, notify us so we can open a formal investigation with Australia Post. Replacement pairs or refunds can only be processed once Australia Post concludes its investigation and officially declares the parcel lost.

7. Contact Us

If you have any questions regarding your shipment or require assistance with tracking, please reach out to our team:

Email: support@sneakerheat.com.au